wfarhali

Refund Policy

May 19, 2023

At wfarhali, we strive to ensure your complete satisfaction with our services. This Refund Policy outlines the circumstances under which refunds may be issued.

1. Order Cancellation

If you wish to cancel your order

  • Orders can be cancelled at no cost before we have processed the purchase from the international store
  • If we have already processed the purchase but the item has not yet shipped from the international store, a cancellation may be possible, but a processing fee may apply
  • Once an item has shipped from the international store, cancellation is not possible, and our standard return policy will apply

2. Refund Eligibility

Refunds may be issued in the following circumstances

  • The item received is significantly different from what was ordered (wrong item, color, size, etc.)
  • The item is damaged or defective upon arrival
  • The item is missing essential components
  • We were unable to fulfill your order for reasons within our control

3. Non-Refundable Items and Services

The following are generally not eligible for refunds

  • Service fees for orders that have been processed
  • Shipping and handling fees once the item has been shipped
  • Customs duties and taxes paid to government authorities
  • Items that have been used, damaged, or altered after delivery
  • Items specifically marked as non-refundable at the time of purchase
  • Items prohibited for return by the original seller or manufacturer

4. Refund Process

To request a refund

  1. Contact our customer service within 48 hours of receiving your order
  2. Provide your order number and details about the issue
  3. Include clear photos of the item if it is damaged or different from what was ordered
  4. Our team will review your request and respond within 3 business days
  5. If approved, you may be required to return the item before a refund is issued

5. Return Shipping

For approved returns

  • If the return is due to our error or a defective item, we will cover the return shipping costs
  • If the return is for any other reason, you may be responsible for the return shipping costs
  • We will provide instructions for returning the item safely
  • The item must be returned in its original condition with all packaging and accessories

6. Refund Processing Time

Once your return is received and inspected

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed within 7 business days
  • Refunds will be issued using the original payment method when possible
  • Depending on your payment provider, it may take an additional 3-10 business days for the refund to appear in your account

7. Special Circumstances

We understand that special circumstances may arise. In cases not covered by this policy, please contact our customer service team, and we will work with you to find a fair resolution.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

9. Contact Us

If you have any questions about our Refund Policy, please contact us at

Email contact@wfarhali.com
Phone +213541973495
Address Algiers, Algeria